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Returns & Exchange

RETURN/EXCHANGE PERIOD OF TIME

1. Refunds not applicable on sale or promotional items - a credit note will be issued which can only be used online.

2. Exchanges (full price items): 30 days from date of purchase - Store Credit codes are issued for all return requests, we cannot process direct exchanges. 

3. Exchanges (sale items): 30 days from date of purchase. Sale items are accepted as an exchange of size or colour, within the same style. 

4. Refunds (full price items): 30 days from date of purchase

RETURN/EXCHANGE PROCESS

1. You may Return/Exchange any purchased item (s), excluding sale items, for purchases within Australia at your own Return/Exchange postage cost. 

2. All Return/Exchange items must be in a new/original, unwashed, unaltered, and unused condition, with all the original packaging and tags attached and returned in good condition also. 

3. If you would like to Return/Exchange an item (s) please notify us by email at info@charlieholiday.com. within 30 days of purchase date. At this stage you will receive all return details to be recorded on your Return/Exchange package. 

RETURN/EXCHANGE TERMS AND CONDITIONS

1.CHARLIE HOLIDAY returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 48 hours. We will inform you by email confirming your exchange or refund, and how it is being processed to your original form of payment.

2. Please note that NO Returns or Exchanges can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.

3. CHARLIE HOLIDAY cannot accept COD deliveries.

4. Please note that if you want to exchange or return boxed goods, they must be returned to CHARLIE HOLIDAY in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

5. No return or exchange on international orders.

6. Return/Exchange address: Please email us at info@charlieholiday.com. for returns address.

7. If you have any further questions, please contact customer service at info@charlieholiday.com.

CANCELLATIONS

1. Should you wish to cancel your order, you must email us within 24 hours opf purchase at info@charlieholiday.com.

2. Majority of orders are dispatched within 1-2 days from the order date. 

3. Shipped orders cannot be cancelled.

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Sizing Information
Womens
GUIDE IN CM 6 (XS) 8 (S) 10 (M) 12 (L) 14 (XL)
Height 168.2 170 171.8 173.6 175.4
Bust 81 86 91 96 101
Waist 62 67 72 77 82
Hip 89 94 99 104 109
GUIDE IN INCH
Height 4 4/5 5 1/2 6 1/5 7 7 3/5
Bust 32 4/5 33 4/5 35 4/5 37 4/5 39 4/5
Waist 24 2/5 26 2/5 28 2/5 30 2/5 32 2/5
Hip 35 37 39 41 43
SIZE CONVERSION
AUS 6 8 10 12 14
US 2 4 6 8 10
UK 6 8 10 12 14
EURO 33 36 39 42 45

All Ladies sizes on our website are in AUS

How to measure

BUST
Measure under your arms at the fuller part of your bust. The tape should be level across your shoulder blades.

WAIST
Measure around your natural waistline. The tape should sit comfortably loose.

HIPS
Measure around the fullest part of your low hip. The tape should sit level across your backsides.

Mens
Tops (cm) S M L XL XXL
Shoulder 47.5 49 50.5 52 53.5
Half Chest 52 54 56 58 60
Sleeve 63 64 65 66 67
Bottoms (cm) 30 32 34 36 38
Half Waist 42 43 44 45 46
Outside Leg 103 104 105 106 107

Please note that this is a general fit guide only, and the measurements provided above may vary according to style.
Some CHARLIE HOLIDAY styles will have their own particular design that could result in different measurements to those
provided above.

We make every effort to provide sizing information within the individual product descriptions to better inform your
purchase.

If you are still unsure on the best CHARLIE HOLIDAY fit for you please email info@charlieholiday.com.