RETURN PERIOD OF TIME
1. Refunds (full price items): 30 days from date of purchase
This includes items purchased with the 15% off welcome discount code used for signing up to our newsletter. We've partnered with Refundid so you can get your refunds instantly, before you've even sent back your order.
2. Credit only (sale items): 14 days from date of purchase.
Refunds not applicable on sale or promotional items - a credit note will be issued which can only be used online.
3. Exchanges: we are unable to exchanges at this time, you can submit your return and then repurchase the right size once your return has been processed.
Store credit's can be issued for this if preferred.
Please choose a return method below to get started:
Return for an instant refund with
Return for an exchange, store credit or normal refund
1. You may Return any purchased item(s), including sale items at your own Return postage cost.
2. All Returns must be in a new/original, unwashed, unaltered, and unused condition, with all the original packaging and tags attached and returned in good condition also.
3. If you would like to return an item (s) please notify us by email at email@example.com within 30 days of purchase date. At this stage you will receive all return details to be recorded on your Return package.
RETURN/EXCHANGE TERMS AND CONDITIONS
1.CHARLIE HOLIDAY returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 48 hours. We will inform you by email confirming your exchange or refund, and how it is being processed to your original form of payment.
2. Please note that NO Returns can be made in person at the warehouse.
3. CHARLIE HOLIDAY cannot accept COD deliveries.
4. Please note that if you want to exchange or return boxed goods, they must be returned to CHARLIE HOLIDAY in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.
5. Return/Exchange address: Please email us at firstname.lastname@example.org for returns address.
6. If you have any further questions, please contact customer service at email@example.com
1. Should you wish to cancel your order, you must email us within 24 hours of purchase at firstname.lastname@example.org
2. Majority of orders are dispatched within 1-2 days from the order date.
3. Shipped orders cannot be cancelled.
|GUIDE IN CM||6 (XS)||8 (S)||10 (M)||12 (L)||14 (XL)|
|GUIDE IN INCH|
|Height||4 4/5||5 1/2||6 1/5||7||7 3/5|
|Bust||32 4/5||33 4/5||35 4/5||37 4/5||39 4/5|
|Waist||24 2/5||26 2/5||28 2/5||30 2/5||32 2/5|
All women's sizes on our website are in AUS
Measure under your arms at the fuller part of your bust. The tape should be level across your shoulder blades.
Measure around your natural waistline. The tape should sit comfortably loose.
Measure around the fullest part of your lower hip. The tape should sit level across your backside.
Please note that this is a general fit guide only, and the measurements provided above may vary according to style.
Some CHARLIE HOLIDAY styles will have their own particular design that could result in different measurements to those
We make every effort to provide sizing information within the individual product descriptions to better inform your
If you are still unsure of the best CHARLIE HOLIDAY fit for you, please email email@example.com