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Returns & Exchange

RETURN PERIOD OF TIME

1. Refunds (full price items): 30 days from date of purchase
This includes items purchased with the 15% off welcome discount code used for signing up to our newsletter. 

2. Credit only (sale items): 14 days from date of purchase.
Refunds not applicable on sale or promotional items - a credit note will be issued which can only be used online.

3. Exchanges: 30 days from date of purchase - we are unable to process direct exchanges, you can re place an order for the exchange size and submit your return so you do not miss out on the size you are after. 
Store credit's can be issued for this if preferred. 

RETURN PROCESS

1. You may Return any purchased item(s), including sale items at your own Return postage cost. 

2. All Return/Exchange items must be in a new/original, unwashed, unaltered, and unused condition, with all the original packaging and tags attached and returned in good condition also. 

3. If you would like to Return/Exchange an item (s) please notify us by email at customercare@charlieholiday.com. within 30 days of purchase date. At this stage you will receive all return details to be recorded on your Return/Exchange package. 

RETURN/EXCHANGE TERMS AND CONDITIONS

1.CHARLIE HOLIDAY returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 48 hours. We will inform you by email confirming your exchange or refund, and how it is being processed to your original form of payment.

2. Please note that NO Returns or Exchanges can be made in person at the warehouse.

3. CHARLIE HOLIDAY cannot accept COD deliveries.

4. Please note that if you want to exchange or return boxed goods, they must be returned to CHARLIE HOLIDAY in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

5. Return/Exchange address: Please email us at customercare@charlieholiday.com for returns address.

6. If you have any further questions, please contact customer service at customercare@charlieholiday.com

CANCELLATIONS

1. Should you wish to cancel your order, you must email us within 24 hours of purchase at customercare@charlieholiday.com

2. Majority of orders are dispatched within 1-2 days from the order date. 

3. Shipped orders cannot be cancelled.

Sizing Information
Womens
GUIDE IN CM 6 (XS) 8 (S) 10 (M) 12 (L) 14 (XL)
Height 168.2 170 171.8 173.6 175.4
Bust 81 86 91 96 101
Waist 62 67 72 77 82
Hip 89 94 99 104 109
GUIDE IN INCH
Height 4 4/5 5 1/2 6 1/5 7 7 3/5
Bust 32 4/5 33 4/5 35 4/5 37 4/5 39 4/5
Waist 24 2/5 26 2/5 28 2/5 30 2/5 32 2/5
Hip 35 37 39 41 43
SIZE CONVERSION
AUS 6 8 10 12 14
US 2 4 6 8 10
UK 6 8 10 12 14
EURO 33 36 39 42 45

All Ladies sizes on our website are in AUS

How to measure

BUST
Measure under your arms at the fuller part of your bust. The tape should be level across your shoulder blades.

WAIST
Measure around your natural waistline. The tape should sit comfortably loose.

HIPS
Measure around the fullest part of your low hip. The tape should sit level across your backsides.

Please note that this is a general fit guide only, and the measurements provided above may vary according to style.
Some CHARLIE HOLIDAY styles will have their own particular design that could result in different measurements to those
provided above.

We make every effort to provide sizing information within the individual product descriptions to better inform your
purchase.

If you are still unsure on the best CHARLIE HOLIDAY fit for you please email customercare@charlieholiday.com